Refund policy

30-day money-back guarantee

If you buy a Penng Band and decide it is not for you, you can return it within 30 days of the day it is delivered. Wearing it is fine: that is how you find out. Normal wear and tear is fine too.

To start a return, message us on WhatsApp, Instagram or Facebook, or email gold@penng.ai with your order number. We arrange to collect the band and its charger at a time that suits you, at no cost to you.

Once we receive the band, we refund you in full to your original payment method, with no deductions or restocking fees, within 5 to 7 business days. Your bank may take a few extra days to show it.

This applies to the clearance price too.

Faulty or damaged bands
Please check your order when it arrives. If your band is faulty, damaged or not what you ordered, contact gold@penng.ai with your order number and a short description. We will put it right under the Consumer Protection Act, which may mean a repair, a replacement or a refund. Damage caused by misuse or an accident is not a defect.

Membership
Penng membership is paid in the App Store or Google Play. Refunds for membership payments go through the store's refund process.

These terms do not take away any right you have under the Consumer Protection Act, 2008. Full terms: https://www.penng.ai/terms